Before work begins
You may cancel for a full refund if we receive your request before work has started. Send the request to support@solvexallc.net from the email used for the order.
After work begins
Because our services are custom and reserve professional time, payments become non-refundable once work has started. If SOLVEXA LLC is unable to complete an agreed deliverable, we will refund the amount reasonably attributable to the undelivered work.
Delivery concerns
If a deliverable materially differs from the agreed written scope, contact us within 7 calendar days of delivery and explain the issue. We will review the request and, when appropriate, correct the deliverable within the original scope. A correction request does not automatically qualify for a refund.
Revisions and disputes
The included review and revision process is stated in your written proposal. Additional revisions or new scope may require an updated proposal. Please contact us first so we can review and resolve billing or delivery concerns. This policy does not limit rights that cannot be waived under applicable law.
Questions about this policy?
Contact SOLVEXA LLC and we will respond during our published support hours.
support@solvexallc.net ↗